Where to start!?
My girlfriend, Kayla, has Adobe CS3 and uses it for her pictures and graphic design. As of recent she has run across the same error a bunch of others have run into:
“Licensing for this product has stopped working.”
After many hours of support calls and research, here is my post on what I did that didnt’ work and what I did that did work.
My first call to Adobe the tech told me to go here and do the steps that it said. So I did. I followed all the steps of the License recovery, but that didn’t do squat! So I tried to doing the steps it talked about in regards to the FLEXnet service. (Renaming the folder, copying the files to another directory, etc) That didn’t work either.
By now I am utterly frustrated with Adobe and cursing up a storm. Finally after calling for 3 days straight because nothing was working, I found the CS3 Clean Script. I was hesitant to use this because of what it said on the site:
“The script will clean up any beta and pre-release installations. It will also look for and repair registry permissions and remove obsolete registry entries of older Flash Player versions, to ensure successful installation of the shipping versions of Creative Suite 3″
Before I used the CS3 Clean Script, I tried to uninstall all Adobe products off her computer, and nothing happened. It would only install the ‘Shared Components’ and none of the actual programs. By now I was thinking that I shouldn’t have uninstalled and it would’ve just been a licensing error. Well needless to say, I dont think it would’ve made much of a difference either way. After finally getting a hold of someone on the 5th try of calling, I got a tech that I was able to understand and who was willing to help me with all this.
He instructed that I run the CS3 Clean Script. So I try running the Level 1 and does nothing. I try running the Level 2 and that doesn’t fix the problem. The tech then instructs me to hit 3 when it asks for which level you want to run, so I do. Something I thought was odd that it doesn’t display Level 3 on the script. So I run that and the tech then instructs me to run Level 4 next.
I’m thinkin’, “Dude there wasn’t a 3 where is the 4!”
I hit 4 and run that. He then tells me to try the installer and……..
HUZZAH!!!! It worked. I was able to install all programs fully and re-enter the serial number. Her problems are now fixed. Although I still wonder why they dont list Level 3 and Level 4 on the CS3 Clean Script. I guess I’ll just have to snoop into the script
Hope this solves your problems as it did mine! Now time for a tasty beverage!